Customer Reviews
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Verified Review
Have been looking for a car for my ex wife....just bought a vw golf plus gtd....couldn't be more pleased...this dealership do everything they say...honourable and easy to talk to....I've had 60 plus cars in my time(I'm very old) lol....and can honestly say this has been a great experience...highly recommended at every level...jon hancock
Jon Hancock
1 month ago on Google
Verified Review
Excellent service from Matt at New Whip. Always a prompt response to queries in a civil and professional manner. Vehicle arrived on the date expected and early enough in the day, allowing me some time to get acquainted with the car. All documentation present and vehicle delivered in clean valeted condition. It's a pleasure to conduct business with a car dealer that cares about customers and has a genuine affinity for the vehicles they sell. Wouldn't hesitate to recommend Matt and the team to potential buyers.
Jim Shorrock
2 months ago on Google
Verified Review
I would highly recommend NEW WHIP UK Ltd. Excellent polite service. Very professional and helpful. Made my car buying process an easy and positive experience. Offered an attractive warranty cover for my Lexus rx400h.
Thank you very much Matt.
Sithara Sampath
2 months ago on Google
Verified Review
Bought a car today from Matt and I must say in over fifty years of buying many cars from lots of dealers Matt definitely stood out from the rest. Highly professional, car was cleaned and prepared to a very high standard, everything was explained in pinpoint detail regarding the warranty.
I came away feeling absolutely confident I had bought the right vehicle from the right company.
Thanks again Matt I have absolutely no hesitation in recommending anyone after buying another vehicle giving New Whip a look first.
chris lacey
3 months ago on Google
Verified Review
I would like to say how lovely it is to know that there are still really genuine, honest and caring car dealers operating today. Matt and Kim went above and beyond and out of their way to find us the perfect vehicle for us at this time. We really appreciate your time and effort in this matter. We look forward to finding our next vehicle through your company in the near future. Many thanks, kind regards, Regi
Reginald Dixon
3 months ago on Google
Verified Review
Bought a Z3 from Matt a couple of weeks ago. He was great to deal with, the car was as described and delivered to my home in a few days. I had a couple of questions when I started using the car which Matt was more than helpful with. Great experience from start to finish.
Pat Kelly
4 months ago on Google
Verified Review
Having only known Matt a short while, he helped us immensely with securing a vehicle when our car was out of action. Matt was incredibly helpful, thoughtful and generous. The vehicle is ideal. Thanks Matt and the team. All the best, see you again in the future. From Regi & Charlotte.
Charlotte LeSurf
4 months ago on Google
Verified Review
Matt went above and beyond to help my mum with a new car. The experience was outstanding and we felt very well taken care of. He was honest and upfront and we couldn't ask more from the company. We cannot thank Matt enough.
Lucy Lovelock
4 months ago on Google
Verified Review
I brought a car last year and had a few problems. Matt from New Whip helped me out with the situation so I would like to recommend them as a company for their understanding and help to put everything right.
Paul Davies
5 months ago on Google
Verified Review
I bought a vehicle from New Whip Limted. Matt was very helpful, provide good customer service and would recommend the company to anybody else.
Jack Dwyer
5 months ago on Google
Verified Review
Contacted Matt with regards too a Alfa Brera that I was interested in and asked for additional information and a video walk around on the car nothing seemed too much trouble and a deal with as done the following week he delivered the car to my house. The car was exactly as described. It's a breath of fresh air to deal with Matt who was helpful all through the purchase.
Kevin Mackellow
7 months ago on Google
Verified Review
Thank you Matt for all your help.
Kerry Kittle
7 months ago on Google
Verified Review
Great service, highly recommend this lovely company… thank you am delighted with my new car ⭐️ ⭐️⭐️⭐️⭐️
Fran Moore
7 months ago on Google
Verified Review
Brilliant. They do care about their customers, always offering high standard of service and professionalism.
Moto Hewitt
7 months ago on Google
Verified Review
Just bought car from here, good quick service. Many thanks.
Steve Rayner
7 months ago on Google
Verified Review
Very happy with the service overall. Had some minor issues with the interior of the car, that weren't covered by the warranty. Decided to get in touch, and Matt was happy to take it back, provide me with a courtesy car, and do multiple repairs free of charge! Kim's correspondence was extremely helpful throughout the whole process too. 5 stars well deserved.
Minimessiah42
7 months ago on Google
Verified Review
I have bought 4 cars from Matt, Kim and Steve over the years and have been over the moon with each of them. Individual vehicles, classic and modern, and the same attention to detail is evident throughout. Not to mention the fantastic after sales service, nothing is ever too much trouble. You can always find something to moan about, if you're that way inclined but you won't go wrong with New Whip!
Satisfied customer, as are my family, highly recommended!
Georgia W
7 months ago on Google
Verified Review
It was in January 2024 that I found on the New Whip UK Ltd website a Range Rover L322 with the exact specifications that I was looking for. I am a seafarer and scheduled to leave for 3 months at sea, there wasn't enough time to view the car and test drive it. I had a video call with Matt, he showed the car and gave all the details. Matt's assistance was exemplary and I felt confident to purchase the vehicle. I also asked to have some work done to it; full service, renewal of head lining, installation of a new digital audio system. And Matt agreed to store the vehicle until my return. On the 24th of May I took delivery of a great Rangie. I am very happy with the excellent service and assistance provided by Matt. I felt a real sense of trust at the time of purchase and during the months that I was away. To me it was truly the best experience in purchasing a vehicle ever. I am 65 years old and owned 28 cars in my lifetime.
Peter Massolt
7 months ago on Google
Verified Review
A pleasure dealing with Matt. Nothing too much trouble. Absolutely no Hard Sell. Car was presented well and well prepared before delivery. Very highly recommended.
Stephen Gray
8 months ago on Google
Verified Review
I would like to add some positive feedback to the review I posted below when I bought my Rover 75 back in December. Since then, I won't lie, we have had some mechanical issues after all the car is over 20 years old, but Matt and his colleague Steve have bent over backwards to honour their warranty to me. On the first occasion during the Christmas period I had the car relayed from my home in Dorset to Steve's repair shop in Lincolnshire, where he undertook the repairs quickly and efficiently before making a significant contribution towards my travelling expenses to collect the car. On the second occasion this month, we had an issue with the thermostat and I arranged to have it replaced locally and was reimbursed by Matt to allay any cost to myself. They really do provide what it says on the tin. Some extremely well warranted and curated vehicles.
As you will see from many other rave reviews - what Matt promises he delivers - having driven over 200 miles from Poole to his Norfolk base on the basis of his promises I could not have been more delighted with the outcome. An exquisite Damson Rover 75 2.5 with exemplary provenance and pedigree that is a credit to this increasingly rare prestige marque which drives like silk and delivers in every department. Matt replaced all three cam belts and the water pump to give total peace of mind backed up by video evidence of the job being done. Furthermore despite my being over 200 miles away, he has told me that any work required, within reason outside the terms of the six month warranty, to get it quoted locally and he'd cover the cost. I hope that will not happen but you can't say fairer than that. Matt goes that extra mile and really does offer the red carpet treatment. I really could not be more delighted with my purchase. Noel Tyrrel. Poole. Dorset.
roderigodetriano
8 months ago on Google
Verified Review
Matt was very easy to communicate with, and Steve is the one that showed me around the car. Overall there didn't seem to be any red flags for a dealer, and I would have to recommend them if they have the car you're looking for, it will be as shown in the photos and as promised.
Cal H
8 months ago on Google
Verified Review
It's been a long time since I bought a car. Kim listened to what I was looking for and gave me some options. All with no pressure just options including I don't think this is what you are looking for. At no point did I feel that I was pressured into buying a car. After some homework I found what I wanted and the purchase and completion was made very easy. I felt total confidence in new whip and would not hesitate to return for another car. Thank you
Bob Smith
8 months ago on Google
Verified Review
Never experienced such dedicated aftercare. The car was exactly as stated and I highly recommend this firm to anyone looking for an entry level classic.
CWG
8 months ago on Google
Verified Review
I would like to add some positive feedback to the review I posted below when I bought my Rover 75 back in December. Since then, I won't lie, we have had some mechanical issues after all the car is over 20 years old, but Matt and his colleague Steve have bent over backwards to honour their warranty to me. On the first occasion during the Christmas period I had the car relayed from my home in Dorset to Steve's repair shop in Lincolnshire, where he undertook the repairs quickly and efficiently before making a significant contribution towards my travelling expenses to collect the car. On the second occasion this month, we had an issue with the thermostat and I arranged to have it replaced locally and was reimbursed by Matt to allay any cost to myself. They really do provide what it says on the tin. Some extremely well warranted and curated vehicles.
As you will see from many other rave reviews - what Matt promises he delivers - having driven over 200 miles from Poole to his Norfolk base on the basis of his promises I could not have been more delighted with the outcome. An exquisite Damson Rover 75 2.5 with exemplary provenance and pedigree that is a credit to this increasingly rare prestige marque which drives like silk and delivers in every department. Matt replaced all three cam belts and the water pump to give total peace of mind backed up by video evidence of the job being done. Furthermore despite my being over 200 miles away, he has told me that any work required, within reason outside the terms of the six month warranty, to get it quoted locally and he'd cover the cost. I hope that will not happen but you can't say fairer than that. Matt goes that extra mile and really does offer the red carpet treatment. I really could not be more delighted with my purchase. Noel Tyrrel. Poole. Dorset.
Noel Tyrrel
8 months ago on Google
Verified Review
Really good car at a good price. Excellent communication, preparation and delivery. Highly recommended.
David Churchill
1 year ago on Google
Verified Review
Matt was a pleasure to deal with making the buying process simple. Nothing was too much trouble and everything promised was delivered. Highly recommended.
Rob Adcock
1 year ago on Google
Verified Review
Couldn't be happier. Absolutely over the moon with my Jeep and Matt couldn't do enough to help. Thank you so much for my most favourite car I've ever seen!!!
Libby Mata Harii
1 year ago on Google
Verified Review
Bought a beautiful Jag Xj8 off Matt about a month ago, and I haven't stopped smiling since.
Matt gave us incredible service, it was a fantastic experience!
Guy Murphy
1 year ago on Google
Verified Review
Over the moon with the level of service I received from Matt at New Whip, I was a little nervous buying a new car in this current economical climate but Matt was amazing with reassuring me and talking me through the car and process. The car was in a spotless condition with a new clean mot. Matt even done me an amazing deal on a 3 year warranty!! Thanks again Matt!!! 5***
Coral Monaghan
1 year ago on Google
Verified Review
Recently bought a car from this company. I was relieved to be treated with respect and understanding. My car is exactly as it was advertised and I received a full service and MOT as been told. I would recommend New Whip for a worry free experience .
Great service, excellent communication, very professional. thank you
Valerija Neaves
1 year ago on Google
Verified Review
We have dealt with these guys previously and would highly recommend them!
They are a pleasure to work with.
Ellis Green
1 year ago on Google
Verified Review
Really great service, exceptional car, super professional and very quick process. Thank you!
Pantelis Grigoriou
1 year ago on Google
Verified Review
Friendly, efficient service. Car was as described. Would be happy to purchase a car again in the future. Thanks
Aaron Herbert
1 year ago on Google
Verified Review
First class service with First class people, thank you Matt love the car. 5Star service.
Brendan Deery
1 year ago on Google
Verified Review
Great service, all pre-delivery snags cleared without a quibble. Really great guy to do business with; has restored my faith in human nature.
Good luck with the business.
Yours....ERTC
Edward Coleman
1 year ago on Google
Verified Review
Been going to Matt for some years now and as always Matt takes time for each and every customer this man goes above and beyond every time if he has not got the car you are looking for ask him and he will sure to find you one so if you are looking for a new motor pop down to NEW WHIP UK Ltd and ask for Matt
Thanks again Matt loving the new wheels
Wayne Bruce
1 year ago on Google
Verified Review
Matt is a great salesman, very honest and trustworthy. Fast replies and will get you sorted out.
Harry Withers
1 year ago on Google
Verified Review
I've dealt with Matt for 4 years & have always found him professional & i wish him all the best in his new venture.
Trina Clark
1 year ago on Google
Verified Review
Bought a car yesterday from this company and if it was possible l would give them 10 stars .Being new to the UK and getting my first car was scary but Matt was professional,respectful, patient and has all the good qualities of a good salesman the car was perfect as per advertisement. I do love how well they communicate with their honestly us all the way. I will be forever grateful.
Tendai D Rungano
1 year ago on Google
Verified Review
Brought a Renault clio for my daughter from Matt. Car was absolutely 1st class as was the customer service from matt, would definitely recommend
Dean Breeze
1 year ago on Google
Verified Review
It's been six months since I bought my car Toyota verso valvematic from Matt,up to date no complaints it's jus one kick and go.I am very happy thank u Matt once again u know what u do and very honest with your job.
Kennedy Rungano
1 year ago on Google
Verified Review
Recently bought a car from this company. I am an older female and I usually hate dealing with this sector. However, I was relieved to be treated with respect and consideration. My car is exactly as it was advertised and I received a full service and MOT as promised. I would recommend New Whip for a worry free experience for your used car purchase.
E S
1 year ago on Google
Verified Review
Matt & Steve were an absolute pleasure to deal with start to finish. Went above and beyond on prep to make sure the car was A1 for me. Highly recommended!
Stephen Davies
1 year ago on Google
Verified Review
Bought a car from Matt today,
He was a pleasure to deal with.
Nice genuine guy,
and the car I bought was exactly as described.
A great hassle free buy.
Would highly recommend!
chris young
1 year ago on Google
Verified Review
We have bought 3 cars from Matt over the years, and needless to say it's always been a pleasure dealing with him. The cars are always prepared to a very high standard and sold with an unbeatable preparation and warranty package. See you for our next purchase at New Whip!
Gary Steaggles
1 year ago on Google
Verified Review
Just bought a lovely BMW 3 Series, car was exactly as advertised and Matt made it a hassle free purchase. Great customer service, very professional and would definitely recommend. Thank you again!
Max Wyatt
1 year ago on Google
Verified Review
Matt is fantastic.
He knows the market and can find the best way to help you out. He was able to help me find a reliable motor within my budget and in a timely way.
Professional and courteous, would recommend.
Adam Kellythorn
1 year ago on Google
Verified Review
Just bought a Ford transit from Matt. It was probably the easiest motor transaction we've ever had.
I would definitely recommend Matt if you wanted to buy a car. Will definitely see Matt again in the future.
Kevin Cole
1 year ago on Google
Verified Review
I recently purchased a Peugeot 508sw from New Whip, thanks to Matt booking a test drive was very easy. New Whip had given the car a full service and changed the cam belt and new mot.
All very reassuring. The car was very clean and very good to drive. On the day of collection it had rained but Matt had wiped the car over before we arrived. The buying experience was very friendly and easy. Many thanks to Matt.
Simon Lyng
1 year ago on Google